Representative Accomplishments

Gamechanger Velocity and Vision

A Compilation of Successful Initiatives & Strategies…



Business Success Strategies 


SDLC Methodologies & Evaluations of IT Alignment Services

Business Operations Re-engineering with Information Technology

  • Revised all Medicare business processes for beneficiary customer service while designing first CRM for national call centers lowering training time from one year to 8 weeks with ROI in excess of 2000%.
  • Designed national IVR strategy to provide n-virtual agents, leveraging same code components, resolving customer care issues and lowering costs for an ongoing ROI of 5000%.
  • Drove design and requirements management for diagnostic scoring initiative as part of the new SAT program for The College Board, working with psychometricians and statistical analysts from ETS, to ensure that the diagnostic scores were in line with the gold scores throughout all exception processing scenarios.
  • Implementation of NetSuite drove changes to collapse number of unique custom applications for technical customer service center to utilization of NetSuite APIs which, coupled with outsourcing manufacturing and turn-up, lessened costs and improved service provided to customers.

Data Center Processing Information

Data Center Strategies & Architectures

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